Our Culture

Goodwill Industries of Central Texas is distinguished through its fully inclusive culture. We maintain a positive and open work environment. Culture starts with a value system, and supporting these values through action is the ultimate challenge.

Goodwill embraces an important concept called ‘servant leadership.’ Through this approach, the leaders of the organization are actually at the bottom of an inverted organizational chart. It is their primary duty to serve, coach and enable employees to succeed.

Although leaders may set the standards, it is up to them to continue to nurture them. We are often mentally, if not physically, somewhere else as we move to the next crisis. “Being” is a challenge most of us do not meet when interacting with one another. To quote author James A. Autry, “there are five ways of being” that must be fulfilled if one is to embrace this approach—they are not easy.

• Be authentic
• Be vulnerable
• Be accepting
• Be present
• Be useful

So when you shop, donate, collaborate or seek assistance from Goodwill, you should receive the same treatment described above. We are certainly not perfect, but we practice hard every day to live this culture and enrich our community.